Privacy Policy

1. Introduction

At Arabian Trading Supplies, we are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the KSA Personal Data Protection Law (PDPL) and its Implementation Guidelines. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data. By using our services, you agree to the terms outlined in this policy.

We are committed to ensuring that your personal data is protected, and we encourage you to read this Privacy Policy carefully to understand how we manage and protect your personal information.

2. What is Personal Data?

“Personal data” refers to any information that relates to an identified or identifiable individual. This includes but is not limited to:

• Name
• Contact details (phone number, email address, etc.)
• Identification numbers (e.g., national ID, passport number)
• Financial data (e.g., credit card information)
• Health data
• Any other information that can identify you directly or indirectly.

3. Data Collection and Usage

We collect personal data from you when you:
• Use our services (online or offline).
• Register or create an account with us.
• Subscribe to our communications.
• Fill out forms on our website or contact us via customer support.
• Participate in surveys or offer feedback.

The personal data we collect may include:
• Basic identification information (name, contact details).
• Payment or financial information.
• Demographic information (age, gender, location).
• Customer preferences or purchase history.
• Any other data necessary for fulfilling the purposes outlined below.

We use this data to:
• Provide our services or products to you.
• Improve customer service and manage customer relations.
• Process payments and provide transactional information.
• Communicate with you about updates, promotions, or offers.
• Conduct market research and improve our offerings.
• Ensure compliance with legal and regulatory requirements.

4. Legal Basis for Processing Your Personal Data

We will only process your personal data when we have a lawful basis to do so, as per the KSA PDPL. These bases include:

• Consent: When you have given us explicit consent (e.g., subscribing to newsletters).
• Contractual Necessity: To perform our contract with you (e.g., process a transaction).
• Legal Obligation: To comply with legal obligations (e.g., tax reporting).
• Legitimate Interest: For business improvements, provided it doesn’t override your rights.

5. Sharing Your Personal Data

We may share your personal data with trusted third parties who assist us in providing services to you, including:

• Service providers (e.g., payment processors, IT support).
• Regulatory bodies or authorities (as required by law).
• Our affiliates or subsidiaries (for internal administrative purposes).

We ensure third parties comply with data protection laws and treat your data securely.
We do not sell or rent your personal data to third parties for marketing purposes.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined or as required by law. This may include:

• The duration of your relationship with us.
• Legally required retention periods.

After this, your data will be securely deleted or anonymized.

7. Your Rights Over Your Personal Data

In accordance with the KSA PDPL, you have the following rights:

1. Right to Access: Request a copy of your personal data.
2. Right to Rectification: Request correction of inaccurate or incomplete data.
3. Right to Erasure: Request deletion of your data under certain conditions.
4. Right to Object: Object to processing based on legitimate interests.
5. Right to Restrict Processing: Request limits on processing in specific cases.
6. Right to Data Portability: Request your data in a structured, machine-readable format.
7. Right to File a Complaint: If unhappy with how your data is handled, contact our Data Protection Officer (DPO) or the Saudi Data and AI Authority.

To exercise these rights, contact our DPO at +96612-224-3366.

8. Security of Your Personal Data

We take the security of your personal data seriously and implement reasonable technical and organizational measures, including:

• Encryption of sensitive data.
• Regular security audits and risk assessments.
• Access controls to restrict unauthorized access.

While we strive for maximum protection, no internet transmission or storage is 100% secure.

9. International Data Transfers

If we transfer your personal data outside Saudi Arabia, we ensure proper safeguards such as:

• Transfers only to countries with adequate data protection.
• Data protection agreements or Standard Contractual Clauses (SCCs).

You may request details about these safeguards.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience and analyze usage.
You can disable cookies via your browser, but some features may not function properly.

For more details, see our Cookie Policy [insert link].

11. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in practice or legal requirements.
When updated, we’ll revise the “Last Updated” date.

Please review it occasionally to stay informed.

12. Contact Us

If you have questions or wish to exercise your rights, contact us:

• Data Protection Officer (DPO)
• Email: dpo.fmcg@fmcg.mynaghi.com
• Phone: +96612-224-3366
• Address: West Region, Makkah Province, Jeddah City, Hamrah Dist., Palestine St., P.O. Box 15694

13. Conclusion

Arabian Trading Supplies is committed to protecting your personal data in compliance with the KSA Personal Data Protection Law (PDPL).
By using our services, you acknowledge and agree to the terms described in this Privacy Policy.